Shipping policy
Shipping Policy — CHARLES NORTHKOREA
Each item is printed and fulfilled on demand to ensure quality and reduce waste. Because of this, production and delivery times can vary slightly depending on order volume, location, and carrier schedules.
Production Time
All orders are printed on demand. Most orders are produced and shipped within 2–5 business days, but please allow up to 7–10 business days during peak seasons, product launches, or high-volume periods. These timeframes are estimated windows — not guaranteed deadlines.
Shipping Time
Once your order has been produced and shipped, estimated delivery windows are:
- United States: 3–7 business days
- International: 7–21 business days (depending on customs and local postal services)
These are estimated shipping windows and not firm guarantees. Delivery times can vary based on carrier performance, customs processing, weather conditions, and other factors outside our control.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking information to update after shipment.
Lost, Stolen, or Damaged Packages
Once an order is handed to the shipping carrier, CHARLES NORTHKOREA is not responsible for lost, stolen, or damaged packages. If your package is marked as "delivered" but you have not received it, please contact the shipping carrier directly.
If your order arrives damaged or defective, email us within 7 days of delivery at charles@charlesnorthkorea.org with your order number and clear photos of the issue. We will review and, if applicable, arrange a replacement.
International Orders
International orders may be subject to import duties, customs taxes, and/or brokerage fees upon arrival. These charges are determined by your country's customs office and are not included in your order total. Customers are responsible for paying any additional fees.
All Sales Final
All sales are final. We do not offer refunds, returns, or exchanges. Please review your order carefully before completing your purchase.
If you receive a damaged or defective item, contact us within 7 days at charles@charlesnorthkorea.org and we will work with you to resolve the issue.
Address Changes & Order Adjustments
Because production begins quickly after an order is placed, address changes or cancellations can only be requested within 30 minutes of placing your order.
Email us immediately at charles@charlesnorthkorea.org with the subject line "ADDRESS CHANGE – Order #[Your Order Number]" and include the correct shipping details.
We will do our best to update your order before it enters production. However, if production has already begun or the package has shipped, we cannot make changes. In that case, contact the shipping carrier directly to request a delivery intercept or rerouting.